New York Technical Services Librarians, est. 1923

Evolution in Technical Services Librarianship: A Panel Discussion

  • 14 Dec 2023
  • 2:00 PM - 3:00 PM
  • Virtual - Zoom link will be sent to registrants prior to the event


  • NYTSL members
  • NYTSL student members
Image Description: Off white rectangle with a background image of a strip of a torn page with text on the top, and wavy, thin lines on the bottom. Text in the foreground reads: “Evolution in Technical Services Librarianship / A Panel Discussion with Gilda Chiu-Ousland, Columbia University Law Library / Michael Santangelo, BookOps / Annmarie Zell, New York University Law Library / Thursday 14th • 2PM - 3PM • RSVP AT NYTSL.ORG / Members $6 • Student members $5 • Non-members $15.” Bottom right is a graphic of black outline of the New York City skyline followed by black text that reads “New York Technical Services Librarians.” End of image description.


Gilda Chiu-Ousland, Head of Finance, Acquisitions, and Resource Management at Columbia University Law Library
Michael Santangelo, Deputy Director of Collection Management at BookOps
Annmarie Zell, Director at NYU Law Library

Even before the COVID-19 pandemic, common pressures faced by all types of libraries included shrinking materials budgets, higher demands for collaborative study space over stacks, and more prolific digital options. In this program, three panelists will discuss how their technical services departments have transformed in recent years and their experiences adapting to these changes. Topics will include: changes in how physical resources are acquired and maintained, transforming staff job descriptions, collaborations and shared print collections with other institutions, and the challenges associated with each.

Gilda Chiu-Ousland is the Head of the Finance, Acquisitions, and Resource Management unit at the Columbia Law Library, which is responsible for all print and electronic acquisitions as well as services and supplies needed for the library’s day-to-day operations. She also oversees the library’s budget, both for collections and personnel. Gilda is involved in a number of professional organizations, such as the American Association of Law Libraries (AALL) and the American Library Association (ALA).

Michael Santangelo is the Deputy Director of Collection Management at BookOps, the technical services collaboration for the New York Public Library and the Brooklyn Public Library. Since starting as a children’s materials selector back in 2005 for Brooklyn, he has had various positions working in collection development and technical services, and his work has ranged from database subscriptions to book leasing to periodical renewals to eBook platform management and lastly to collections budgeting. Currently, he serves on the Library Reads' Board of Directors and was previously the co-chair of ALA CORE's Public Libraries Technical Services Interest Group.

Annmarie Zell is the Director of the NYU Law Library and Assistant Dean for Library Services. In this role, she oversees the operations of the library and its services to the NYU Law School community. Annmarie is an active member of professional law library associations including the American Association of Law Libraries and the Society of Law Library Directors. Before becoming a law librarian, Annmarie was a practicing attorney for the Securities & Exchange Commission and the U.S. Customs Service. She is a member of the State Bars of New York and Connecticut.

A Note on Registration Fees:

Since 2020’s transition to virtual events due to COVID-19, NYTSL has been offering our programming both online and free of charge. Luckily, NYTSL had enough funds to continue offering free programming through 2021 and 2022. However, in order to provide honoraria to our invited speakers as well as cover the cost of website operations, we will need to resume program registration fees.

Especially since NYTSL will continue to offer programming in a virtual environment, our updated fees are significantly lower than they were for our pre-pandemic in-person programs:

Member: $6.00 (updated fee) vs. $15.00 (pre-pandemic)
Student member: $5.00 (updated fee) vs. $10.00 (pre-pandemic)
Non-member: $15.00 (updated fee) vs. $40.00 (pre-pandemic)

If you would like to attend our virtual programming with a group of co-workers, please purchase one registration and make a suggested donation of $6 for each additional viewer.

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